Return Policy

1. You can file a return request from your Primart account. Use the following steps: Sign In -> My Account -> Order History -> Request Return.

2. You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.

3. Return request will be reviewed by Primart. If required, request will be shared with the merchant for his/her approval. After approval, pickup of the product will be arranged through our courier partners.

4. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Primart. After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.

Returns/Replacement are accepted under the following cases -

1. Wrong Product - Wrong color/ size/ style,

2. Wrong item - ordered/ delivered.

3. Unsatisfactory Product - Inauthentic/ Low Quality/ Expired

4. Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)

5. Damaged Product - Physical damage/ Tampered product or packaging

6. Wrong Quantity - Missing Products/ Parts

Primart have an expiry date, which means that they will not be available after a fixed time period.

1. If Products are Altered/ Used.

2. If Product is Returned without Original Packaging (price tags, labels & accessories)

3. If Serial Number is tampered.

4. For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery.

5. For Damaged/Missing product that is reported after 2 days of the delivery.

6. For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page.

7. Return Policy of the grocery products will be 3 days only.

8. If you not satisfied with the recived products you can easily return it with in 10 days.